Support
Something not working, or something wrong in a story? Here's how to reach a person.
Contact
Email hello@kern.news, or use Settings → Feedback in the app. Ed reads every message.
Something wrong in an article
Long-press the article in the app, or use the flag button on the article, and say what looks wrong. Corrections are made by hand, and articles that can't be fixed are taken down.
Notifications
Kern sends a morning briefing in your local morning, an occasional new Top story during the day, and at most one reminder in the evening. Nothing is sent between 9pm and 7am your time. Turn them on or off in Settings in the app. If they stopped arriving, check that notifications for Kern are allowed in your iPhone's Settings → Notifications, then toggle them off and on in the app.
Tips and Colour
Tips are optional thank-yous handled by Apple. Any tip unlocks the Colour theme on that phone. Colour is stored on the phone itself, so it doesn't come back after you delete and reinstall the app. For a refund, use Apple's Report a Problem page.
Your data
To see or delete what Kern holds about you, email hello@kern.news. The privacy policy explains what that is.